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• OFFICIAL MEMORABILIA’s current despatch time-frames are approximately 15-20 business days, unless otherwise communicated, or stated in the product description. Orders taken during Premiership period (Sep - Dec) may extend outside these times. Please contact our Customer Concierge Team prior to ordering to ensure you have all the relevant information. 
  
• Products imported from our international partners are sometimes procured on a drop-ship basis, and subject to availability. If we are unable to procure the product(s) necessary to complete your order, we will refund the relevant purchase. Please allow for additional time for products imported from our international partners (Upper Deck Authenticated, Icons UK etc.).
• For all major programs, we will continuously keep you updated throughout the progress of your order. In the event that there is an unanticipated delay, you will be communicated proactively with advice of the anticipated despatch time-frame.
• When your order has been despatched, online tracking information will be e-mailed to you from our logistics partner. From here, you’ll be able to track the transit of your piece from our door to your door, every step of the way. Please note that the majority of deliveries occur between 9am - 5pm. 
• Your product will be securely shipped via courier (please note PO Boxes are not an option for courier services), with instructions that your delivery requires a signature for authorisation. Please note, due to the ongoing COVID-19 pandemic, a number of courier services have implemented contactless delivery and may no longer require signatures for deliveries.
• Most deliveries occur between 9am and 5pm – if you are not home at the time of the delivery, a missed delivery card will be left with further instructions. 
• For customers requiring delivery outside Australia, please note that duties and taxes remain the sole responsibility of the purchaser. Delivery costs are applicable to any location within Australia; for a tailored international delivery quote, please contact us at customerservice@officialmemorabilia.com.au or on 1300 676 020. 

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